PlayFalcon Privacy Policy 2026 | UK Players

When you register, we ask for the details needed to set up your account: your name, date of birth, residential address, contact details and the login credentials you choose. During identity checks we may also ask for supporting documents, such as a photo ID and proof of address. As you play, we record account activity, including deposits, withdrawals, game sessions and communications with our support team. We also capture technical data like your device type, browser and IP address so the site works properly and stays secure.

We use your information to create and run your account, verify who you are, process payments and provide customer support. We also use it to detect fraud and unusual activity, to meet our legal duties, and to keep our games and website working smoothly. Where you have agreed to it, we may send you news about promotions. We do not use your data for anything that would surprise you, and we do not sell it to third parties.

We rely on several lawful grounds under UK data protection law. We process data to perform our agreement with you, for example when handling deposits and withdrawals. We process some data to comply with legal obligations, including age and identity verification and anti-money-laundering checks. We rely on legitimate interests for fraud prevention, security and service improvement, balancing these against your rights. Where we send marketing messages, we rely on your consent, which you can withdraw whenever you like.

We only share data where there is a clear reason. This can include payment providers that move your money, identity-verification services, hosting and security suppliers, and customer-support tools. We may also disclose information to regulators, law enforcement or other public bodies when the law requires it. Every supplier we work with is expected to protect your data and use it only for the task we have given them. We do not allow partners to use your details for their own marketing.

We keep personal data only for as long as it is needed for the purposes described here. Identity documents, transaction records and account history are retained for the period required by gambling, tax and anti-money-laundering rules, even after an account is closed. Marketing preferences are kept until you opt out. Once data is no longer needed, we delete it or anonymise it so it can no longer be linked to you.

You have the right to ask for a copy of the personal data we hold about you, to correct anything inaccurate, and in certain cases to request deletion or restriction of processing. You may object to processing based on legitimate interests and withdraw consent to marketing at any time. Where applicable, you can also ask for your data in a portable format. If you are unhappy with how we handle a request, you can complain to the UK Information Commissioner's Office.

We use encryption in transit, controlled access to systems and regular reviews to guard against loss, misuse or unauthorised access. Only team members who need your information to do their jobs can see it, and they are bound by confidentiality duties. No online service can be completely risk-free, so we also encourage you to choose a strong, unique password, keep your login details private and tell us promptly if you suspect anyone else has used your account.

We use cookies and similar tools to keep you signed in, remember your preferences, understand how the site is used and help protect it from abuse. Some are essential for the site to function, while others are optional and depend on your choices. You can manage non-essential cookies at any time through your browser or our cookie settings. Our separate cookie policy explains each category in more detail.

Gambling should stay enjoyable and within your means. We may use account activity to spot signs of harm and to apply the limits, breaks or self-exclusion you request. This processing supports your wellbeing as well as our legal duties. If you ever feel gambling is becoming a problem, please use the tools in your account or contact a support organisation such as GamCare. Players must be 18 or over.

For any privacy request, including access, correction or deletion, please get in touch with our data protection team through the support channels in your account, and we will respond within the timeframe set by law. We may update this policy from time to time to reflect changes in our services or legal requirements. When we make significant changes, we will let you know and show the latest revision date on this page.